Microsoft successfully mitigated the Azure networking incident affecting services associated with the West US region. All CardExchange® Cloud Suite services have been restored and are operating normally.

Our engineering team has verified that Controller, Admin Center, and other web-based services are accessible and functioning as expected. We will continue to monitor the environment to ensure service stability.

We sincerely apologize for the inconvenience this incident may have caused and thank you for your patience and understanding throughout the outage.

Incident Status: Resolved
Services: Operational
Resolved: July 23, 2026 – 11:30 AM PDT

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Incident Timeline

11:30 AM PDT – CardExchange Update
CardExchange engineering verified that all Cloud Suite services had been restored and were operating normally following Microsoft's mitigation of the Azure networking incident.

11:06 AM PDT – Microsoft Update
Microsoft reported that it had likely identified the underlying cause of the incident and began deploying mitigation actions while monitoring service recovery.

10:34 AM PDT – Microsoft Update
Microsoft reported that initial mitigation efforts had not resulted in broad service improvement and continued investigating additional mitigation options.

10:08 AM PDT – Microsoft Update
Microsoft identified a potential trigger for the incident and began redirecting traffic while monitoring recovery.

9:30 AM PDT – Microsoft Update
Microsoft confirmed an active networking incident affecting Azure services in the West US region and began mitigation efforts.

8:50 AM PDT – Microsoft Update
Microsoft acknowledged a connectivity issue affecting Azure services in the West US region.

8:30 AM PDT – CardExchange Update
CardExchange engineering detected service disruptions affecting multiple Cloud Suite web applications and initiated an investigation. The disruption was subsequently confirmed to be related to a Microsoft Azure networking incident.