We Got Your Back!
At CardExchange® we know how important it is to have a lot of resource tools when getting started with and using your software. Therefore, we have started a dedicated website CardExchange® Support Center. You can click on the link at the top of the page to get to this website. We have put some quick links below as well.
Get up to date information about your CardExchange® products in one place including help files, user forum, release notes, and much more.
Our support community is a forum where you can search posts or create a post yourself, for FREE! You only have to register and our expert team will respond quickly to your questions.
Help and manuals section is very important for finding step-by-step instructions with screenshots to help move you along in how to use your products. These manuals are formatted as online help files to help you easily use keywords to search for what you are looking for.
Release notes allows you to check the latest release improvements, new features, and bug fixes.
Watching our help videos can be useful while you are getting to know your software. We have several videos on our products with step-by-step instructions and important need-to-knows. Make sure to check back frequently for new videos.
Technical articles are available to give you further how-to instructions like setting up LDAP, moving your license from one computer to another and more.
Supported devices is an essential section where you can find out what devices are supported within our software applications. For example, making sure you have the right encoder brand and model number for encoding your cards with our software. You can find supported cameras, encoders, signature pads, printers (all Windows printers are supported), and more.